Technology is already a significant component in all facets of student affairs. As Kevin Guidry shares in this blog post about student affairs technology competency, technology has played a role in student affairs for several decades. The new types of technologies and how quickly they evolve will pose challenges and opportunities. This blog post includes what I see as changes in the landscape of consumer technologies and how campus information system providers will need to change their approach to designing applications for devices and how end-users may interact with systems in ways they don’t do today. It will also talk about assessment, the limitations of current systems towards a complete analysis and evaluation of data from different sources, and how to potentially overcome these constraints.
The future of student affairs will include consumer technologies including mobile, data, sensors, social media, cloud, wearable computing, and location-based systems. This possibility is by no means a stretch if one is to consider what already exists outside the world of academia and follow consumer technology trends. I’ve written a few blog posts about possible future scenarios for student affairs using the technologies I mentioned above. This blog post also talks about how I think wearable computing, specifically Google Glass, can be used in student affairs. The use of consumer technologies can no longer be ignored by IT and other campus service providers. For one, privacy, policy, and ethical considerations must be addressed as data freely from one device to another enabled by cloud services (Dropbox, Google Drive, etc.) and increasing availability of internet connectivity. In addition, the design and development of campus systems must consider how consumers of these systems expect them to work. As it is, legacy systems designed before the wide use of mobile are not mobile-friendly, and campus IT and vendors are still spending their time retrofitting these systems to provide mobile interfaces.
As the development of enterprise campus systems like learning management systems, residential management systems, student information systems, and other administrative systems take years to complete, it’s probably wise to think ahead of what consumer technologies may be available two or three years from now and design for them. I believe one of the major considerations when designing these systems is how users interface with the systems. Most systems are now through a graphical user interface (GUI) like websites. However, developers must also consider presenting systems through Conversation User Interface (CUI), which provides user interaction through voice. Apple’s Siri, Google Now, and Microsoft’s Cortana are three technologies available via CUI. In addition to GUI and CUI, developers must also provide users the ability to interface with systems using gestures, which I consider part of the Natural User Interface (NUI) approach. Consider that a user can now wink when using Google Glass to take pictures or that a user can use Leap Motion or Kinect to control objects on a screen.
Another consideration is how data that may have been designed for a specific use today may be used differently in the future. For this reason, it’s wise to design applications to provide these data through services that can be consumed separately and in ways that may not have been considered before. For example, one data set commonly used across student systems is student demographic data. While in the past, this set of information may have only existed on the campus student information system (admissions, registrar, financial aid), increasingly, functional systems (judicial affairs, housing, etc.) often provided by vendors are now using this information for operational use as well as for assessment/reporting purposes. The older (and most likely used today) is to provide extracts of this data set and send it to departments responsible for managing these systems via text files, which they then import. A more effective way would be to expose these data through API (application programming interface), including web service, which can be used by these other systems without manual actions, given proper permissions.
One topic that has gotten more attention in student affairs and involves enterprise systems that cross-campus units are assessment. The need for assessment is because of the seemingly greater need for accountability by the government in light of questions surrounding the purpose/effectiveness of higher education and to show the value of the work student affairs do. This is in addition to efforts by departments to improve how they conduct their business (operational) and how effective they are towards meeting student learning outcomes. A major obstacle to a complete campus assessment, or just within student affairs, is the fact that so many of the systems, including student health, counseling, judicial affairs, disabled student programs, and other student service systems, are not designed to be able to seamlessly communicate and exchange data with each other. This is one of the challenges I discussed in this blog post about Higher Education and Data Liquidity. Moving forward, there must be a way for these separate systems to communicate and exchange data. At the least, there has to be a way to combine these data into a central database for analysis. One approach to solve this issue would be to have a common data format that these systems can use, similar to a common transcript system by Parchment, which enables high schools and colleges to exchange transcripts electronically. Additionally, a proposal I had recommended is to create a common markup language that can be used across all types of learning institutions. This learner-centered approach accounts for the fact that students are no longer receiving or completing their education from a single place, also called the student swirl.
It would also be wise for student affairs practitioners and IT departments providing support to student affairs units to lead the discussion on how vendors should design their systems to overcome the constraints above. As it is, there are not too many vendors focusing on student services who are developing systems that can accommodate the needs of student affairs as a whole. A company that can do this would need domain expertise in areas within student affairs that are so distinct (student health vs. residential life) from each other to develop systems beyond just a department or two. I think NASPA and ACPA, the two national student affairs organizations, should lead this charge as they should better understand the general needs across institutions. In leading this charge, they need to work with other organizations representing specific functions within student affairs to understand the specific needs within these areas. These organizations include but are not limited to AACRAO, ACUI, ACUHO-I, and NACE, to name a few.
There are many more topics and questions to discuss regarding the use of technology in student affairs. This post is just a small piece of that discussion, though I hope it provided readers like you with some ideas and questions to think about when it comes to the future of student affairs.
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September 8th, 2014 on 1:40 am
[…] have also become a place for me to explore my future. In sharing my vision of student affairs like this post or this and this, I inevitably begin to think about the directions my wife and I would like to […]
April 11th, 2015 on 10:24 am
[…] time to learn about these technologies, and even longer to implement them. From IT perspective, the design and approach to new systems must also change. Consider the idea that user interfaces are no longer limited to screens but now include voice […]