The higher education IT service catalog was developed in response to the challenges posed by the diverse and changing user populations, mixed central and distributed services, and the collaborative nature of the sector.

https://www.educause.edu/working-groups/papers/2019/the-higher-education-it-service-catalog-second-edition/the-higher-education-it-service-catalog-model

Furthermore, the catalog serves as a framework to identify potential uses of ChatGPT or other Generative AI to enhance the quality of IT service delivery. The document provides potential uses of ChatGPT for each service area, enabling institutions to leverage AI technology for improved service provision.

https://docs.google.com/document/d/1vypjTMDClqloWDGkkZHiLkvNVvIp7KjLT7r39GdROu8/edit?usp=sharing