The content of this training is generated by ChatGPT in response to a prompt provided by Joe Sabado.
Learning Outcomes:
By the end of this 55-minute training, participants will be able to:
- Understand the concept of ChatGPT and its relevance to higher education IT professionals.
- Identify potential use cases for ChatGPT in their respective areas of IT operations and management.
- Explain the benefits of using ChatGPT for internal and external communication, knowledge management, automation, and leadership/management.
- Evaluate the potential risks and challenges associated with ChatGPT in cybersecurity and HR.
- Develop strategies for responding to cybersecurity, HR, and other IT-related concerns involving ChatGPT.
Outline:
I. Introduction (5 minutes)
- Welcome and introductions
- Overview of the training objectives and agenda
- Explanation of ChatGPT and its relevance to higher education IT professionals
II. Understanding ChatGPT (10 minutes)
- Explanation of the concept of ChatGPT
- Overview of how ChatGPT works
- Potential use cases for ChatGPT in higher education IT operations and management
III. Benefits of ChatGPT (15 minutes)
- Improved internal and external communication
- Streamlined knowledge management
- Increased automation
- Enhanced leadership and management
IV. Risks and Challenges of ChatGPT (10 minutes)
- Potential cybersecurity risks
- HR concerns
- Other IT-related challenges
V. Case Study Activities (10 minutes)
- Small group discussions on potential use cases for ChatGPT
- Group presentations and feedback
VI. Responding to Concerns (5 minutes)
- Strategies for addressing cybersecurity risks
- Approaches to HR concerns
- Other IT-related responses
VII. Q&A and Next Steps (5 minutes)
- Recap of key takeaways
- Questions and answers
- Next steps for implementing ChatGPT in higher education IT operations and management
Case Study Activities:
Case Study 1: ChatGPT for Internal Communication (3 minutes)
- Small group discussion on how ChatGPT can improve internal communication in a higher education IT department (5 minutes)
- Group presentation and feedback (2 minutes)
Case Study 2: ChatGPT for External Communication (3 minutes)
- Small group discussion on how ChatGPT can improve external communication with students, faculty, and other stakeholders in higher education (5 minutes)
- Group presentation and feedback (2 minutes)
Case Study 3: ChatGPT for Knowledge Management (3 minutes)
- Small group discussion on how ChatGPT can be used to manage institutional knowledge in higher education (5 minutes)
- Group presentation and feedback (2 minutes)
Responding to Concerns:
- Cybersecurity risks: Ensure proper authentication and access control measures, regularly monitor ChatGPT for suspicious activity, and implement regular security audits. (1 minute)
- HR concerns: Develop guidelines for appropriate use of ChatGPT, including the avoidance of sensitive or discriminatory language, and provide training on best practices for ChatGPT usage. (2 minutes)
- Other IT-related concerns: Develop a comprehensive risk management plan that addresses potential challenges and risks associated with ChatGPT, including data privacy and ethical considerations. (2 minutes)
Time Allocation:
- Introduction – 5 minutes
- Understanding ChatGPT – 10 minutes
- Benefits of ChatGPT – 15 minutes
- Risks and Challenges of ChatGPT – 10 minutes
- Case Study Activities – 10 minutes
- Responding to Concerns – 5 minutes
Q&A and Next Steps – 5 minutes
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Email me at joepsabado@gmail.com for a facilitator’s guide for this training which includes scenarios for the case study section and details for each section.