Joe Sabado – Higher Education & Technology Leadership

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photo by esharkdesign.com

There are many articles on the web that predicted the convergence of consumer technologies and the enterprise, often referred to as consumerization of IT. This is a trend that was offered by Gartner as early as 2005 and as this blog post suggests, consumerization of IT was born when IBM PC was announced in 1981. Higher education, including student affairs, is faced with the reality of having to adapt to the new demands of technologically dominated world.  This new reality are driven by 1) student population and younger workforce  who grew up in the age of internet and with the expectation of open access to internet resources, 2) increasing budget cuts and external mandates leading to re-organizations and reliance on technology for automation,  3) more technology choices provided to the workforce via consumer technologies/services like social media, cloud and mobile computing  4) faster pace of changing  technologies  and adoption of these technologies by business units with or without IT involvement. The pace by which student affairs business units embrace technology, specifically consumer technologies, in my career, is comparable only to when I started working as a web developer for student affairs in 1996 when these same business units started realizing the value of the web. Below are some personal observations from the last couple of years  as a technology service provider in central student affairs IT.

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Photo courtesy of ©iStockphoto.com/viridian1

This post is about the role of  social media, specifically twitter, in my professional development as a student affairs technologist.  It is about how I have benefited greatly in the short amount of time I have been on twitter from the information I learned and professional connections I have made, resulting in opportunities I could not have imagined.

I envy those in student affairs who are able to attend annual professional conferences and other regional events/ trainings to network and learn about what other universities are doing. Personally, the closest I could be at these conferences are through twitter backchannels where attendees provide some glimpse of what’s going on, what issues are being discussed. This morning, I came across this article by Eric Stoller about alternative professional development on InsideHigherEd.com that talks about professional development opportunities in light of budget constraints. I am very familiar with the challenges of not being able to attend trainings and conferences. The last time I attended a week-long professional development conference was an Educause Institute Management Institute a few years ago (maybe 2007) . Because I have not been able to attend conferences/trainings, social media (including twitter), has been my primary tool for professional development.

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I read a blog post recently advocating end-users to have full admin rights to their work computers and have the ability to install softwares for efficiency and productivity. I agree that end-users (of which I am also) need to be provided the tools required to do our jobs, which includes researching new technologies. These tools include the software we need installed on our desktop that may not be provided by IT. I hear and read frustrations from end-users who seem to constantly hear “no” from IT when a request for a software or service is requested. I feel the same way sometimes. However,those software on the desktop are useless when the network or some other critical services used by the entire organization (e.g. email, student information systems) are not available as a result of disruptions caused by malicious software. I will admit that there have been a couple of times when I have had to re-image my personal machine because of a virus that I had unknowingly downloaded from an infected site. My point in sharing my experience is that even the most careful end-user with the best intention can still introduce malicious code to the network.
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