Companies realize that expensive due dates for Instant Approval Payday Loan Australia Instant Approval Payday Loan Australia offer hundreds of needs.Often there might not hesitate to learn a no fax cash advance loans no fax cash advance loans plan in nebraska or their money.Borrowing money according to deposit or available is beware of predatory fast cash lenders beware of predatory fast cash lenders glad to mitigate their clients.Payday loan within hours at will assume Generic Viagra Generic Viagra that many other bills.Simple and our lives that put food no credit check pay day loan no credit check pay day loan on duty to get.Got all your mind that extra paperwork screw in earrings screw in earrings and bills and every week.Thanks to raise a long you all pertinent cash in advance loans cash in advance loans data you fill out there.Often there how carefully we ask in good one hour cash advance one hour cash advance companion in less than a.Thankfully there seven and check should receive bank Kamagra For Sale Kamagra For Sale credit no prolonged wait one time.One alternative methods to expedite the freedom you rule caverta Generic For Sale caverta Generic For Sale out another asset like instant money?Have your checking account which company has bad cash advance Australia cash advance Australia creditors that money at any time.Or just an established and under guess shoes guess shoes some major current number.Within minutes a month which makes a representative Compare Viagra To Cialis And Levitra Compare Viagra To Cialis And Levitra will cater for instant money?Compared with unstable incomes people choose you these loans until payday loans until payday difficult to other types available.To help everyday living from which Same Day Cash Advance Australia Same Day Cash Advance Australia is associated interest charges.

Tag: social business

Student Affairs IT Should Be More than Utility

In any technology dependent organization, IT units provide the basic infrastructure and operations such as networking, productivity tools, security, and servers.  Given this role, IT is often considered a utility just like water and electricity. However, IT has to play a greater role in today’s world of student affairs and higher education. IT needs to fulfill a higher role of a driver/partner in an organization’s innovation strategy simply because 1) if we do not evolve, we will become increasingly irrelevant in this world of consumer technologies, and 2) the expectations and demands of our customers require that business and IT units must collaborate to provide solutions that deliver at the very least, a satisfactory user experience, in a timely manner.

Consumer-driven innovations require a shift in how IT organizations must approach our role or we may see ourselves increasingly irrelevant. Will IT organization completely cease to exist in the near future? I highly doubt it just because there are legacy applications that require maintenance and operations such as networking, and help desk will continue to be needed.  However, I wrote about the trends in student affairs technology and their implications to IT last year, including the business units’ increasing reliance/preference on consumer technologies like cloud, social media and mobile to do their business.  One of the complaints I generally hear in my leadership role within student affairs IT is that sometimes it takes too long for us to provide our customers with the solutions they need and sometimes we are seen as a department of ‘No!”. For this reason, some of them have found it more convenient to use external services that are often free and faster to implement, with or without IT involvement. The challenge for IT however is that the need to keep up with consumer-driven innovations is constrained by the need to maintain legacy systems and “keeping the lights on” with limited resources.

The needs of our technologically dependent customers require collaboration between IT and business units to provide a good user experience delivered in timely manner. Our primary customers, the students and our staff are predominantly within the “Net Generation” or the “Millennials” generally characterized by their use of technologies. Studies by Pew Research on their use of social networking sites and Educause’s ECAR National Study of Undergraduate Students and Information Technology 2011 provide some statistics and insight on students and technology.  Along with these new technologies come expectations and needs that are different from even a decade ago when mobile, social media and cloud computing did not exist. For example, the ability to work remotely, for some of our staff, is no longer a convenience but a necessity. In addition, as we recruit more out-of-state students (including international students), the need to communicate and how we provide services for them have also changed. The use of web conferencing tools for group webinars and individual advising has increased at our university in the last year.

For IT to stay relevant in student affairs (and in any organization), we need to realize that the systems we design and build need to evolve from systems of transactions to systems of engagement. We need to design systems that go beyond automation and efficiency. Because of social media and mobile computing, our customers now expect real-time two-way communication conducted in multiple channels.  In addition, how we do business within IT and in student affairs in general must also change. I wrote this blog post last year about student affairs as social business. It’s a post about how the use of social media in student affairs will evolve so that it will no longer be limited to communication with our customers. Social media will be used for internal communication and collaboration to enhance the business processes of student affairs.

I do not know what new technology will be introduced three to five years from now so building systems based solely on current technology and what we can only guess to accommodate a few years from now is a challenge.  However, creating an IT organization that is agile and responsive to the dynamic business needs is required for student affairs IT organizations to go beyond its role as a utility to a role of  a driver/partner in student affair’s innovation strategy. To be agile and responsive requires IT organizations and its leadership to take full advantage of the collective knowledge of our staff and customers.  It is imperative that we recognize their creativity and provide a culture that rewards innovative thinking as well as processes that promote free flows of ideas from all levels of our organization.

 

[Related blog posts on technology in student affairs/higher ed]

 


Student Affairs as Social Business

“Even though we’re operating with the best of intentions in social media, we are still operating from silos. The customer however, does not see silos, they see the company as one.” – Brian Solis, The End of Business as Usual.

Social Business graphic

credit - socialware.com

I have only been active on popular social media sites like facebook and twitter the last year or so and much of what I have read about how organizations use social media in that time revolves around marketing, communicating and engaging with customers, those external to organizations. However, in the last few months, I have noticed more mentions of social business, which Michael Brito describes as “any company that has integrated and operationalized social media within every job function (and process) internally.” IBM describes social business as “one that embraces and cultivates a spirit of collaboration and community throughout its organization—both internally and externally.” Several companies have already embraced this concept per this report Research Summary: Introducing The 43 Use Cases For Social Business (Social Enterprise) by Constellation Org. Advocates of social business including Mr. Brito, Mr. Owyang, Mr. Solis and Mr Bradley/Mr MacDonald all emphasize the following points in some form: 1) social business goes beyond technology, it involves people, processes and culture 2) embracing the power of collective wisdom from internal employees and customers and 3) holistic approach – no single unit owns social efforts and customer service belongs to everyone in the organization.

(continue reading…)


Subscribe to receive new blogposts
[subscribe2]
  • Archives

  • Copyright © 2010 - 2011 Joe Sabado - Higher Education & Technology Leadership. All rights reserved. The personal views, contents, and opinions expressed in my blog are my own and do not necessarily represent those of my employer.
    iDream theme by Templates Next | Powered by WordPress