Technology (Big T), technology (little t)

The use of technology without a sense of purpose/direction leads to wasted resources and could even derail organizations from their missions. I came across a concept called Big M (Marketing) and little m (marketing) in a book (Marketing Management) for my marketing class. The idea is that in marketing, where the customer is at the core of the business, there are two elements that must be considered – strategic (Big M) and tactical (little m). According to the book, strategic marketing is “a long term, firm-level commitment to investing in marketing – supported at the highest organizational level – for the purpose pf enhancing organizational performance.” The tactical element (little m) “serves the firm and its stakeholders at a functional or operational level.” As the book notes, since the customers are at the core of the organization’s business, all parts of the organization must play in the marketing efforts.

I see some parallel between marketing and technology as they are used in organizations. For technology to provide value to the organization, both Big T (strategic) and little t (tactical) must be considered. Without strategy, an organization may just be chasing “shiny objects” and/or using technology in less optimal ways. It may be even be used counterproductive to the mission of the organization. Likewise, without execution, the best technology road map will be just a piece of document.

In the field of education, one topic that surely illicit strong responses from different groups is the use of technology for educational purpose. One notable example of such project that may have been caused by lack or unclear vision is the Los Angeles Unified School District’s attempt to integrate iPad as a tool in the classroom and somehow ended up in fiasco. As this article would suggest on why LAUSD cancelled the “ipads-in-the-classroom” program, it’s not because of the technology, but rather, it’s because of lack of vision.

Another topic of discussion about educational technology revolves around the perceived lack of curriculum design and pedagogy when technology is introduced in the classroom. I believe technology in itself can be beneficial or a distraction to the learning process. The question that must be asked when technology is used in the classroom is how does technology add value to the learning process?

As it relates to student affairs, information and communication technologies play an integral role in how student services and enrollment services units conduct their business functions and how they communicate with students. With students at the core, the different functional units must work as integrated units instead of silos to be able to effectively serve the students and their needs. The information and communication systems used in these units also cannot exist in silos and neither should there be duplicates as this could only lead to wasteful spending of tuition and tax money. Furthermore, these siloed/duplicated systems could also lead to inaccurate information and prevent student affairs staff to view a holistic view of the students they serve. From the students’ perspective, the lack of unified systems could lead to frustrations and hindrance to their success.

As I noted in this article about Chief Student Affairs Officers as Information Technology Managers, the use of technology requires folks at different levels of the organization to be involved in the strategic and tactical levels. Technology use in student affairs (or any organization) is more than software/hardware as there are organizational and personal dynamics involved. For technology to add value to the work done in student affairs, student affairs organizations must ask the role of technology towards student development and learning and in addition, what would be needed to implement technology towards these purpose.

In your organization, is the purpose of technology clear? What are the driving forces behind their uses? Is your organization providing resources/training so technology can be used to their fullest?

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>